Privacy Policy

1. Who We Are

This Privacy Policy applies to GUILLEN A Real Estate Company ("GUILLEN," "we," "our," or "us"), a Florida-licensed real estate brokerage operating at 2525 Ponce De Leon Blvd, Suite 300, Coral Gables, FL 33134. Our website is www.guillenre.com.

We are committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you fill out forms on our website, we may collect:

• Full name, company name, and title
• Email address and phone number
• Property address and details (when requesting a valuation)
• Investment criteria and budget preferences
• Electronic signature (when signing our Confidentiality and Non-Disclosure Agreement)
• Resume or professional background (when applying to join our team)
• Any messages or notes you include in form submissions

This information is collected through our: seller valuation request form, buyer representation inquiry form, contact form, off-market access request form, property management inquiry form, careers inquiry form, newsletter subscription, and NDA/confidentiality agreement form.

B. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device type
• Pages visited, time spent on pages, and referring URL
• Date and time of your visit
• Interactions with property listings and the AI assistant

C. Information From Third Parties

We may receive information about you from third parties including scheduling services (Calendly), form processing services (Netlify), and analytics providers. We do not purchase or sell personal data from data brokers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested real estate services
• Send you property listings, market updates, and relevant opportunities that match your stated investment criteria
• Process and maintain your confidentiality agreement and off-market access authorization
• Send our newsletter and email updates (only when you have subscribed or consented)
• Improve our website, listings, and services
• Comply with legal and regulatory obligations applicable to licensed Florida real estate brokerages
• Protect against fraud and unauthorized access

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: We use Netlify (hosting and forms), Calendly (scheduling), Google Analytics (website analytics), Anthropic (AI assistant), and ElevenLabs (voice features). Each is bound by their own privacy policy and data processing terms.
• Transaction counterparties: With your explicit consent, we may share relevant information with property owners, sellers, buyers, lenders, attorneys, or other parties necessary to complete a real estate transaction.
• Legal requirements: If required by law, court order, or government authority, or to protect the rights and safety of GUILLEN, our clients, or others.
• Business transfer: In the event of a merger, acquisition, or sale of GUILLEN, your information may be transferred as a business asset.

5. Email Communications and CAN-SPAM Compliance

If you subscribe to our newsletter or submit a form inquiry, you may receive email communications from us. Every email we send includes:

• A clear identification of GUILLEN as the sender
• Our physical mailing address: 2525 Ponce De Leon Blvd, Suite 300, Coral Gables, FL 33134
• A clear and functional unsubscribe mechanism

You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email we send, or by emailing us at office@guillenre.com. Transactional emails related to an active real estate transaction or legal agreement may still be sent as required.

6. Telephone Communications and TCPA Compliance

By providing your phone number and submitting a form on our website, you consent to receiving calls and/or text messages from GUILLEN regarding your inquiry. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us at office@guillenre.com.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data about website traffic. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Electronic Signatures

When you sign our Confidentiality and Non-Disclosure Agreement through our website, your electronic signature — including the image of your drawn signature, your name, email, phone number, IP address, and timestamp — is collected and stored. By signing electronically, you acknowledge that your electronic signature has the same legal effect as a handwritten signature under the Florida Electronic Signature Act and the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

9. AI Assistant

Our website features an AI-powered assistant. Conversations with the AI assistant may be processed by Anthropic, Inc. (makers of Claude) and ElevenLabs (voice synthesis). We do not use conversation data to train AI models. Please do not share sensitive personal, financial, or legal information through the AI assistant — contact our team directly for confidential matters.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Our website is served over HTTPS (encrypted connection). Form submissions are processed by Netlify, which employs enterprise-grade security measures.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Form submissions and NDA records are retained for a minimum of five (5) years in accordance with Florida real estate recordkeeping requirements. You may request deletion of your information subject to applicable legal retention requirements.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your information in a portable format

To exercise any of these rights, please contact us at office@guillenre.com or call 305-200-8758. We will respond within 30 days.

13. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

14. Third-Party Links

Our website may contain links to third-party websites including Calendly, LoopNet, Crexi, social media platforms, and others. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: